Terms and Conditions

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent policies for our customers. Learn more below and reach out with questions.

Please read all the sections of the terms & conditions as these apply to your use of our services. By using our services you agree to be bound by the terms and conditions below. If you do not agree to be bound by these terms and conditions, you may not use our services.

If any part of these terms and conditions is found to be unenforceable it will not affect the enforceability of the remainder of the terms and conditions.


We/Us/Our – In Touch Telecoms Ltd, Registered Office: Kemp House, 152-160 City Road, London EC1V 2NX. Registered in England and Wales: Company Number 11364072, VAT Number GB 299 3044 68.

Goods and Services – All of our products on offer. This also includes all dealings with us, including all transactions made on the website, telephone, email or any face to face transactions whether within or not within our retail outlets.

Personal Information – Your name, address, telephone number, email address and credit/debit card information or any other information that personally identifies you as an individual.

Private sale(s) – Goods purchased at the RRP price for personal use with no intention to re-sell. 

Wholesale sale(s) – One or more goods and/or services purchased at any one time at a discounted rate.

1. Disclaimer

1.1. The contents, goods and services available from us are provided on an “as is” and “as available” basis. We do not represent that the information contained in this website is accurate, comprehensive, verified or error free.

1.2. We will not be liable for any losses sustained and arising out of or in connection with use of any of our services, without limitation, indirect or consequential losses, loss of profit, loss of goodwill, loss of data or special loss.

1.3. We assume no liability for the contents of any other website you may access from our website

2. Trademarks and Copyright

2.1. The content in this website or anything produced by us is protected by copyright/trade mark and may not be reproduced or appropriated in any manner without the written permission from its respective owner(s).

2.2. The images, logos and name used which identifies us are proprietary marks of In Touch Telecoms Ltd. All right are reserved.

 3. Amendments

3.1. We reserve the right to:

3.1.1. Change these terms and condition at any time without prior notice. Your continued use of our services after such a change will deem acceptance to these changes.

3.1.2. Refuse to process a transaction or service for any reason to anyone at any time in our sole discretion. We will not be liable to you or any third party for withdrawing any of our services on offer whether the services have been sold or after processing has begun.

3.1.3. To amend the price of any service quoted by us at any time without prior notice to you. Should you have already placed an order and a price is amended before the goods or services is despatched, you will have the option to either accept the new price and proceed or cancel your order. We are not liable in any way to you or any third party due to any delay caused.

4. GDPR (General Data Protection Regulations (GDPR)

4.1. Email is not a secure way of communicating confidential or secure information as they can be intercepted by third parties. We recommend that when emailing us that you take this into consideration.

4.2. Should you email us, you do so at your own risk and you will not hold us responsible for any loss that you may suffer.

4.3. Any email addresses provided will not be added to our database for future communication of our goods and services. If you do subscribe to our newsletter, you will always have the option to opt out and remove your email address from any further newsletters.  

4.4. We abide by the General Date Protection Regulations (GDPR) and will not pass your personal information to anyone else.

4.5. You must make sure your mailbox is working properly as you will assume the risk of all consequences for transmission or operational failures.

5. Orders

5.1. Although we endeavour to ensure that everything written about our goods and services displayed on our website is correct and up to date, we cannot guarantee this. This also includes prices and stock levels. The prices are checked and updated as often as possible to remain competitive but to react to events beyond our control these may change without notice, which can affect our prices quoted. Please ensure that you have checked all the details regarding the goods or service and its price just prior to placing your order, as they may have changed.

5.2. If a price is changed between your order and us despatching the item, we will advise you as quickly as we can, and let you decide whether you wish to cancel the order or continue at the revised price. Should you wish to cancel at this point a refund will only be given for the same amount of monies credited into our account. 

5.3. All orders are of course subject to acceptance and availability and we will advise you as soon as possible if any of our goods or services are unavailable after your order. You will have the option to either wait until the item is available or after 28 days cancel your order.

5.4. The information contained in our website, emails or telephone conversations does not constitute an offer to contract or enter into an agreement. The contract between you and us will only be completed once the goods or service is despatched or where goods and services is purchased from us with additional specific terms and conditions commencing a binding contract. This will be formalised in writing at the time prior to acceptance of order. Any automated email acknowledgements of your order will not constitute our acceptance of your offer to purchase goods or services advertised by us.

5.5. Any contracts or agreements formed will be deemed to have been made within the UK and shall be governed by and construed in accordance with the laws of England and any disputes/proceedings shall be subject to the exclusive jurisdiction of the English courts.

5.6. You are required to provide accurate, true and current information about yourself when using or buying our goods and/or services when dealing with us. All orders are taken on good faith that the information is accurate, true and current.

5.7. All prices are inclusive of VAT at the current rate.

6. Accepting Payment

6.1. All transactions are subject to validation checks and we may request further confirmation before despatching our goods and/or services.

6.2. You confirm that the credit/debit card that you use is rightfully yours and we reserve the right to request confirmation of this. Should this not be the case we reserve the right to advise the correct authorities of such a breach and disclose any information that they may require to carry out their investigations and if applicable prosecute.

6.3. All credit/debit card transactions are subject to validation checks and authorisation by the card issuer. Should your card issuer not authorise payment we will not be liable for any delay or non-delivery.

6.4. We will accept cheques as a payment method but will require full clearance (10 working days from deposit into our account) before any goods and/or services are despatched.

7. Delivery

7.1. The majority of goods are despatched within 1-3 working days subject to availability. However, some goods are despatched from overseas and therefore you will receive these items within 10-30 days.  Working days are Monday to Friday inclusive. If you place an order after 12pm then calculate your delivery time from the next working day. Please note that Bank Holidays are not included as a working day.

7.2. Most of our goods are delivered by Royal Mail or another courier company. However from time to time we may use an alternative method and the cost of this service will be quoted before despatch.

7.3. We will endeavour to meet delivery times specified; however, occasionally delivery times may be affected by factors beyond our control and therefore are not guaranteed. We will contact you should we become aware of any unexpected delay.

7.4. We can confirm your delivery date for goods and/or services purchased but are unable to confirm an actual time of delivery. If you missed your delivery you will be liable for any additional associated costs as and when they become apparent. 

7.5. Risk of damage or loss of the product shall pass to you at the time of delivery. If you fail to take delivery of the products in a wrongful manner, the risk of damage or loss will pass to you from the time when we despatched the goods and/or services.

7.6. If paying by credit/debit card it is important that your delivery address matches that of the card holder. We may deliver to another address if we have completed a numbers of successful transactions prior, but this is at our discretion. 

8. Returns

8.1. You are not able to return any goods or services if purchased at wholesale or discount terms. This is normally goods sold at a discount rate from the Recommend Retail Price (RRP) which will be stated on the invoice/receipt supplied with your goods. It is at our discretion if the goods were supplied to you on the basis of wholesale or private use as per our definitions noted above.

8.2. If goods are purchased for private use you have the right to return the goods on the basis that:

8.2.1. You notify us within 2 working days of receipt of goods that you wish to return the goods and physically return the goods to us within 14 days of the receipt. A returns authorisation number must be obtained prior to any return.

8.2.2. The goods are kept in the same condition as we provided them to you.

8.2.3. The goods are still in its original sealed packaging and have not been opened or tampered with.

8.2.4. You are liable for all associated costs for the return of the goods. We recommend that you personally deliver the goods back to us so we can verify in your presence that we are satisfied that these conditions have been met in order to issue you with a refund or a credit note. If you are unable to personally delivery the goods, we require you to return the goods by other means so that the package must be signed for by us. This only confirms that we received a package and does not confirm that the handset was enclosed or if in acceptable condition. If we need to return the goods back to you then you are responsible for all postage costs which will need to be paid prior to despatch. You must also provide us with a date of delivery and approx time of arrival. Returns may not be accepted at our registered office therefore an address will be provided at the time of your request of return by postage.

8.2.5. It is at our discretion to accept if the goods are still in its original state, and therefore we reserve the right to refuse such a refund or credit note.

8.3 You are not able to return any type of Bluetooth or wired headset due to hygienic reasons.

8.4. You are not able to return any SIM Free handsets unless faulty. Should this be the case we will replace the handset with the same make and model (subject to all of the above terms being met).

9. Warranty

9.1. All SIM Free Mobile Handsets and Accessories are covered by a limited 1 or 2 year manufacturers warranty from the date of your proof of purchase from us. These products may be repaired or replaced by the manufacturer.

9.2. If you experience a fault or defect you need to contact your nearest service centre as shown in the manufacturer’s literature.

10. Privacy Policy

10.1. We are committed to protecting your privacy. You may supply us with personal information at your discretion.

10.2. We may use this personal information within our group to offer you special marketing promotions that we may believe to be a benefit to you. Should you not wish to receive such marketing you can visit our website to unsubscribe at any time.

10.3. We will comply with the Data Protection Legislation and any personal information you supply will not be passed to outside companies without your prior consent.

10.4. We may disclose your personal information to other members of our group and to our partners, associates, agents or subcontractors.

10.5. In accordance with the Data Protection Legislation we may disclose your personal information to protect the interest of our other users and/or if it is required to do so by the law.

10.6. If you are aged 18 or under, please obtain your parent or guardian’s consent to provide your personal information to us, otherwise you will not be permitted to provide such information.

10.7. If we change our policy we will update the information on our website without prior notification to you. You are responsible to ensure that you are fully aware of our policies every time you interact with us.

10.8. Our electronic database will be secured by Password protection and only authorised individuals within our Company will have access to the data.

10.9. As per the Data Protection legislation you have the right to request a copy of the personal information we hold about you and to have any incorrect information corrected. We will charge you an administration fee of £10 to provide this to you. You can make formal requests either by emailing us or by writing to our registered office given at the top of this page.

10.10. We may record or monitor calls made to us and by using this form of medium you have given us your consent.

11. Complaints

11.1. If you have a complaint, please email us via our website or send a letter to our registered office

11.2. We will endeavour to reply within 5 working days and will provide you with a likely timescale for resolving the complaint. We will keep you informed of the progress of your complaint and make every attempt to provide a full reply in a timely manner.

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